Privacy Policy

Last Updated: May 23, 2025

At Kortex ("Company", "we", "us", or "our"), we recognize the importance of your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy describes how your information is collected, used, and shared when you use our website www.kortex.in to place an order directly, without creating an account.

1. Information We Collect

When you place an order through our website, we collect the following personal data:

Full Name
Email Address
Contact Number
Billing and Shipping Address
Order Details and Product Selections
Transaction Information (via third-party payment processors)

We do not require user registration or login. All data is collected voluntarily during the checkout process for the purpose of order fulfillment.

2. How We Use Your Information

The information you provide is used solely for the following legitimate business purposes:

To process and complete your order
To provide order updates, shipping notifications, and delivery information
To respond to your queries and offer customer support
To enhance and improve our services, website functionality, and user experience
To comply with legal, regulatory, and tax obligations

3. Payment and Financial Data

We do not collect or store your credit/debit card or UPI details. All payments are securely processed through PCI-DSS-compliant third-party gateways. Your financial data is handled in accordance with their respective privacy policies.

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and provide a better user experience. These may include session cookies (for managing your cart) and analytical cookies (for understanding website traffic and performance). You may disable cookies through your browser, though this may affect some features.

5. Sharing and Disclosure of Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be shared only with:

Trusted logistics and courier services for order delivery
Secure payment gateways for transaction processing
IT and infrastructure providers for operational purposes
Government agencies or authorities, if required by law

6. Data Retention

We retain your information only as long as necessary to fulfill your order, maintain transaction records, and comply with legal obligations. When we no longer need the data, it is securely deleted or anonymized.

7. Consent

By providing your information during the ordering process, you consent to the collection and use of that data in accordance with this Privacy Policy.

8. Your Data Rights

You have the right to:

Access the personal data we hold about you
Request corrections to any inaccurate or incomplete data
Request deletion of your personal data (unless legally required to retain it)
Withdraw your consent for future data usage

To exercise these rights, please contact us using the information provided below.

9. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies separately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated "Last Updated" date.